Enterprise Service Level Agreement
Deterministic operations require deterministic infrastructure. This SLA outlines our response times, availability benchmarks, and redundancy protocols.
Incident Severity & Response Commitments
Autonomous workflow mesh fully interrupted; core CRM synchronization stopped with high business impact.
Single agent cluster impacted; failover dead-letter queue active, operations running with fallback delays.
Minor webhook latency or non-blocking edge case in report generation; core operations unaffected.
Multi-Region Self-Healing Failover
In our enterprise tier, n8n nodes and webhook dispatchers are provisioned with active-active redundant clusters across US-East and EU-Central. If an individual node incurs latency spikes exceeding 400ms, traffic is instantaneously rerouted to backup clusters without loss of execution state.
Service Credits
If monthly availability drops below 99.98% excluding scheduled maintenance, enterprise partners receive proportional service credit adjustments applied automatically to subsequent monthly billing cycles.